Hi, I'm Charlotte!
I'm a UX Researcher at PIB Group, a specialist risk and insurance advisory service, where I deliver research that drives informed, user-centred decisions across insurance products.
I'm a UX Researcher at PIB Group, a specialist risk and insurance advisory service, where I deliver research that drives informed, user-centred decisions across insurance products.
I hold a first-class honours degree in User Experience Design from The University of the Arts and have experience in conducting research and designing well-thought-out solutions across devices for companies such as Amazon, UEFA, and the University of Surrey.
In all of my roles, I've worked with developers, project managers, data analysts and other designers. I have wide-ranging experience across media, education and insurance and am well-equipped to tackle complex design challenges and drive impactful results.
Before specialising in UX, I pursued graphic design, which allowed me to develop skills in typography, layout composition, colour theory and visual hierarchy. By applying these principles to my UX work, I've been able to create intuitive designs that not only capture attention but also improve usability, leading to higher satisfaction and overall experiences.
Testimonials
"Charlotte is always smiling, approachable and happy to help, which makes her great to work with. She delivers strong work consistently and reliably an clearly knows her subject area very well. I have really appreciated her hard work and benefited from her knowledge and experience. She brings both a positive attitude and solid expertise to everything she does".
Andy Allison, Marketing Manager, Cobra Network Insurance Brokers
Andy Allison, Marketing Manager, Cobra Network Insurance Brokers
"Charlotte is one of the most exceptionally talented and creative designers I've ever worked with. I've really enjoyed working with you - you have been a great asset to the team."
Chandra Rajakumar, Lead Developer at the University of Surrey
"Charlotte kindly volunteered her time and skills to undertake a full UX audit of our website and app. The result was a brilliantly thorough and insightful report - and immaculately presented - which we can now use to improve Thrift +"
Joe Metcalf, CEO of Thrift +
Chandra Rajakumar, Lead Developer at the University of Surrey
"Charlotte kindly volunteered her time and skills to undertake a full UX audit of our website and app. The result was a brilliantly thorough and insightful report - and immaculately presented - which we can now use to improve Thrift +"
Joe Metcalf, CEO of Thrift +